Privacy Policy

Information We Collect

We may collect personal data from you in several ways:

• Personal Information: When you purchase a plugin, sign up for a newsletter, or contact support, we may collect your:

  • Name

  • Email address

• Log and Usage Data: When you access the Service, our servers automatically record and match information for license validation:

  • Email address

  • Product key

• Plugin Usage Data (Optional/Telemetry): To improve our products and services, and only with your explicit consent (typically during installation or first use), we may collect anonymous, non-personal usage statistics about how you use our plugins, such as:

  • Plugin version and host application (DAW)

  • General features used within the plugin

 

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the Service: Fulfilling your orders, delivering plugin licenses, creating and managing your user profile, and providing customer support.

• Product Improvement: Analyzing usage data to understand user preferences, fix bugs, and develop new features for our plugins and website.

• Communication: Sending you technical updates, security alerts, product news, marketing materials (with your consent), and responding to your inquiries.

• Security and Fraud Prevention: Protecting our intellectual property and preventing unauthorized use of our plugins (e.g., license verification).

• Legal Compliance: Enforcing our terms and conditions and complying with legal obligations.

 

Disclosure of Your Information to Third Parties

We may share your information with third parties only as necessary to provide the Service, including:

• Payment Processors: We use secure, PCI-compliant third-party services (e.g., Stripe, PayPal) to process payments. We do not store your full credit card details.

• Licensing and Distribution Partners: Third-party services used for software license management and plugin delivery.

• Analytics Providers: Services like Google Analytics help us understand website traffic and user behavior. These are typically based on anonymized data.

• Legal Requirements: If required by law, subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement.

• We do not sell or rent your personal data to third parties for marketing purposes.

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files placed on your device. We use them for:

• Essential Functionality: To remember your login and shopping cart items.

• Performance and Analytics: To analyze site traffic and improve the website experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Security of Your Data

We use a variety of administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Your Data Protection Rights

Depending on your location (e.g., EU, California), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of any incomplete or inaccurate data we hold about you.

• Right to Erasure (Right to be Forgotten): Request that we delete your personal data.

• Right to Object/Restrict Processing: Object to or request the restriction of processing your personal data.

• Right to Data Portability: Request transfer of your personal data to you or a third party.

• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data (e.g., for marketing emails).

To exercise any of these rights, please contact us using the details below.

 

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@hillandsabol.com